PRIVACY POLICY

 

1. Introduction

Wholeword TV and the Wholeword App (“Wholeword”, “we”, “our”, “us”) provide 24/7 live streaming, sermons, devotionals, book purchases, giving, partnership registration, and related ministry services. This Privacy Policy explains how we collect, use, store, and protect user information across both our website and mobile applications.

 

2. Information We Collect

- Account Information: Name, email, password (encrypted) required for the Wholeword App.
- Chat Login Information (Web Only): Google authentication details or guest username stored locally on the user's device.
- Contact Information: Emails submitted for newsletters or partnership registration.
- Transaction Data: Information related to giving, donations, or book purchases (processed securely through Paystack payment processors).
- Device & Usage Data: Device type, app performance logs, and streaming statistics.

 

3. How We Use Your Information

- Provide and maintain streaming services.
- Authenticate users for app access.
- Enable chat on Wholeword TV web platform.
- Deliver devotionals, sermons, and digital content.
- Process giving and purchases.
- Communicate updates, newsletters, and ministry information.
- Improve service quality, security, and performance.

4. Legal Basis (GDPR/NDPR)

- Consent: Newsletter subscription, chat usage, and app account creation.
- Contractual necessity: Delivering app features and media content.
- Legitimate interest: Improving platform security and performance.

 

5. Cookies & Local Storage

Used only for saving guest login details on the Wholeword TV web chat and for general analytics.

 

6. Sharing of Information

We do not sell user data. We only share data with trusted vendors such as payment processors, cloud hosting providers, analytics tools, and content delivery networks, strictly for service functionality.

 

7. Data Retention

- Account information is retained as long as users maintain an active Wholeword App account.
- Newsletter emails remain until the user opts out.
- Local chat login information is stored only on the user’s device.

 

8. User Rights

Users may request access, correction, deletion, or limitation of their data in accordance with GDPR and NDPR guidelines.

 

9. Children’s Privacy

Wholeword is a Christian media, and as such is appropriate for children. However, consent/guidance is required for children under 13years of age.

 

10. Contact

devmedia@godhouse.org